Return & Refund

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note that our return policy does not cover return shipping costs. If you wish to return an item, you will be responsible for paying the shipping costs associated with returning your item & a restocking fee that is associated with your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Please keep the original packaging and any documentation that came with your order to facilitate the return process.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@pawsitiveplaytime.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@shophydropaws.com.

 

1309 Coffeen Avenue, #1200
Sheridan, WY 82801, USA
Email: support@pawsitiveplaytime.com
Tel: 307-763-5614